FAQ
HOW CAN I CONTACT YOU?
The quickest way to contact us is by sending an e-mail to shegonepod@gmail.com. Customer service representatives are available Monday - Friday 10am-6pm PST. We do our best to respond to everyone as quickly as possible. Please allow up to 48hrs for a response. Please do not send multiple emails for the same inquiry.
We accept all major credit cards, Shop Pay, Venmo, Google Pay, and Paypal.
SHIPPING
Where do you ship?
Merch ships world-wide!
When will my order be fulfilled?
Tracking information is provided when your slip is printed for your package to be fulfilled. Fulfillment of items can take 3-5 days and then the item is passed to the carrier. Once the item is picked up the carrier can take up to 5 days to scan in a package. Please allow up to 10 days from the time you receive a tracking number before reaching out via email. If after 10 days your package still has not updated please email shegonepod@gmail.com and we will be happy to assist you.
How can I track my order?
An email containing a tracking number is provided when your order ships. If you do not receive this email, please contact us at support@shegoneinc.com. To track the progress of all orders, please visit the link provided in your shipping confirmation email. She Gone Inc can not be held responsible for any lost packages.
Will I have to pay duties on top of my order?
She Gone Inc cannot be held responsible for any duties and/or taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.
YOUR ORDER
Where are items produced?
Merchandise is produced in downtown Los Angeles.
Can I cancel or edit my order?
Unfortunately items cannot be added or changed to an existing order. Please place a new order for the item.
My tracking shows delivered, but I never received it. What can I do?
If you selected ROUTE insurance at check out please reach out directly to them. If you did not select to have your package insured through route please reach out to the carrier selected at checkout directly to file a claim.
Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package please file a claim. Once a claim has been filed the carrier will investigate if the item was indeed delivered. Based on their investigation, if they report that the item was delivered we are not responsible for lost or stolen packages. We can provide assistance if the carrier reports the item is lost or was not delivered.
The customer assumes all responsibility once tracking has been issued. If an unclaimed package has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. She Gone Inc is not responsible for packages that are delayed due to weather such as a natural catastrophic event.
RETURNS & EXCHANGES
What is your return policy?
We do not offer refunds or exchanges. If for some reason the product you have received does not meet your expectations, please email
shegonepod@gmail.com within 7 days of receiving your item.
CONTACT
shegonepod@gmail.com